Implementing robust Product Discovery processes & tools
Setting up a repeatable Product Discovery structure, with a toolbox of tried and tested activities and methodologies
Successful Product Discovery might look very different for each challenge and the process is often determined by how the team is structured and collaborates. For Provenance, I set up a library of tools and methodologies, a miro whiteboard template that allows collaboration at each stage, and coached the team to use these processes.
The Discovery Process - a brief overview
Alignment: collaborating with the Product Manager to align via the Mission Briefing document
Research: conversations with customers and our customer success team to learn how to achieve good UX as well as exploring current processes and how we use existing structures to improve feasibility
Ideation: wire-framing user journeys and testing low-fi prototypes internally and externally
Creation: working with our UI designer to translate wireframes into final user interfaces
Validation: walkthroughs with customers to gather insights on UI/UX and collect final bits of feedback on items that need improving
Refinement: refine and prep for collaboration with engineers to build
These steps loosely are based on Tim Herbigs adaptable Discovery Process
Project Details
This is a live feature of the Provenance Platform. My responsibility was to go through the discovery (Alignment, Research, Ideation) and manage the design (Creation, Validation, Refinement) stages of this feature. Apart from me, there was a Product Manager involved, who came in at certain point to collaborate on requirements and provided feedback to proposed solutions; a UI designer who translated my wireframes into hi-fi UI screens; and an engineer who advised on feasibility throughout the full process and built the feature once it was validated.